Refund policy
Return & Refund Policy
Effective Date: July 5, 2026
Thank you for shopping with us. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
Returns are accepted only for eligible products and only if:
-
The product is damaged, defective, or incorrect.
-
The return request is made within the return window mentioned on the product page.
-
The product is unused and returned with its original packaging, tags, and accessories.
2. Non-Returnable Items
Returns will not be accepted if:
-
The product has been used or damaged after delivery.
-
Original packaging or accessories are missing.
-
The return request is made after the eligible return period.
-
The product is marked as non-returnable.
3. Refund Process
-
Once the returned product is received and successfully inspected, the refund will be processed.
-
Online payment refunds are sent to the original payment method.
-
For Cash on Delivery (COD) orders, refunds may be processed to the customer's bank account or UPI, depending on the return process.
4. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or an unboxing video. We will assist you with the return or replacement process.
5. Order Cancellation
Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not possible. Eligible products may still be returned according to this policy.
6. Processing Time
Approved refunds are generally processed within 5–10 business days after the returned product passes inspection. Processing time may vary depending on the payment provider.
7. Contact Us
For any return or refund-related queries, please contact our customer support using the contact details available on our website.